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Billing Basics

What are service fees?

To provide you with seamless services across the website and smooth functioning of the platform, Codementor charges a service fee. Service fees are calculated based on a variety of factors. This fee…

Updated 1 year ago

Will service fees be refunded?

Service fees will be partially refunded when you cancel a freelance job or get a refund for the mentorship session. However, if you would like to get a refund for your remaining credits, the service…

Updated 1 year ago

Adding and removing a credit card

To change the credit card associated with your account, you can click use a new card on the Billing page. Please know that we do not store your credit card information on our system. We use Stripe to…

Updated 1 year ago

What is the "Your card was declined" error?

This error is generated by our payment processor, Stripe, and can happen for a variety of reasons. According to Stripe , if your credit card information (card number, expiration date, zip code, and C…

Updated 1 year ago

Can I use a prepaid card?

We don’t allow for pre-paid cards - you will see an error when trying to use one. If you only have a pre-paid card, you can try purchasing credits via PayPal instead.

Updated 4 years ago

How do I use credits on Codementor?

Pre-paid credits and free/promotional credits can be used for both live sessions and freelance jobs. Note : To start a session, you will need at least 20 minutes worth of credits based on the mentor'…

Updated 2 years ago

Buying Codementor credits

You can purchase credits with your credit card or PayPal account from Buy Credits in Settings. Select the credit amount options or type in any amount of credits you wish to buy. Buying credits with a…

Updated 4 years ago

Can I get a refund for my remaining credits?

Yes, pre-paid credits are refundable up to 90 days from the time of purchase. If you would like to refund the eligible remaining credits, you can go to your Buy Credits page and click on 'here' and t…

Updated 1 year ago

When will my credit card be charged?

For sessions - We will not charge your credit card until you successfully complete a session with an expert mentor. However, before you enter the session room, Codementor will pre-authorize your card…

Updated 3 years ago

Why was I charged $1 after I added my credit card as the payment method?

After you set up your payment method, you may see a temporary $1 transaction on your credit card. This is not a charge - it is just an authorization hold to confirm your billing info - it'll be insta…

Updated 3 years ago

Why was I charged more than once?

Before you enter the session room, Codementor will pre-authorize your card for $1, regardless of whether or not you start a paid session. This is not a charge - we will automatically refund you the a…

Updated 4 years ago

Where can I find my payment history?

You can find your payment history here on the Billing page. A record of any Codementor credits that you purchased and charges on your credit/debit card can be found on the payment history page.

Updated 1 year ago

Can I get a receipt or official invoice for my sessions or freelance jobs?

Yes! You can find your invoices here on the Billing page. You can also add in your company details on that page once you receive your first invoice (see below).

Updated 1 year ago

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