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Billing Basics

What are service fees and processing fees?

Service fees are applied at the time of a transaction. Transactions include live 1:1 mentorship sessions, freelance jobs, direct payments, code reviews, and credits purchase. Service fees consist of…

Updated 2 months ago

Will service and processing fees be refunded?

Service fees will be refunded if you cancel a freelance job or get a full refund for a mentorship session. However, if you would like to get a refund for your remaining credits, the processing fee ch…

Updated 1 month ago

Adding and removing a credit card

To change the credit card associated with your account, you can click use a new card on the Payment Method page. Please know that we do not store your credit card information on our system. We use St…

Updated 1 year ago

What is the "Your card was declined" error?

This error is generated by our payment processor, Stripe, and can happen for a variety of reasons. According to Stripe , if your credit card information (card number, expiration date, and CVC) appear…

Updated 1 year ago

Can I use a prepaid card?

We don’t allow for pre-paid cards - you will see an error when trying to use one. If you only have a pre-paid card, you can try purchasing credits via PayPal instead.

Updated 1 year ago

How do I use credits on Codementor?

Pre-paid credits and free/promotional credits can be used for both live sessions and freelance jobs. Note : To start a session, you will need at least 20 minutes worth of credits based on the mentor'…

Updated 4 months ago

Buying Codementor credits

You can purchase credits with your credit card or PayPal account from Buy Credits in Settings. Select the credit amount options or type in any amount of credits you wish to buy. Buying credits with a…

Updated 1 year ago

Can I get a refund for my remaining credits?

Yes, but we won't refund the processing fee that has been charged. Pre-paid credits are refundable up to 90 days from the time of purchase. If you would like to refund the eligible remaining credits,…

Updated 2 months ago

When will my credit card be charged?

For sessions - We will not charge your credit card until you successfully complete a session with an expert mentor. However, before you enter the session room, Codementor will pre-authorize your card…

Updated 1 month ago

Why was I charged $1 after I added my credit card as the payment method?

After you set up your payment method, you may see a temporary $1 transaction on your credit card. This is not a charge - it is just an authorization hold to confirm your billing info - it'll be insta…

Updated 3 weeks ago

Why was I charged more than once?

Before you enter the session room, Codementor will pre-authorize your card for $1, regardless of whether or not you start a paid session. This is not a charge - we will automatically refund you the a…

Updated 1 year ago

Where can I find my payment history?

You can find your payment history here. A record of any Codementor credits that you purchased and charges on your credit/debit card can be found on the payment history page.

Updated 1 year ago

Can I get a receipt or official invoice for my sessions or freelance jobs?

Yes! You can find your invoices here.

Updated 1 year ago

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