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Billing

​Why was I charged even though I did not start a paid session?

Before you enter the session room, Codementor will pre-authorize your card for $1, regardless of whether or not you start a paid session. This is not a charge - we will automatically refund you the a…

Updated 1 month ago

​How do I request a refund for a live session?

If your session was not satisfactory, please try the following: 1. Right after the end of the session, click the ' initiate a dispute ' button and let us know why you are requesting a refund. By doin…

Updated 1 month ago

What is the "Your card was declined" error?

This error is generated by our payment processor, Stripe, and can happen for a variety of reasons. According to. Stripe , if your credit card information (card number, expiration date, and CVC) appea…

Updated 1 month ago

How do I adjust a session's time or cost?

If you forgot to pause or hang up your session, please do one of the following: When you receive the invoice right after the end of the session, click the 'initiate a dispute' button and let us know …

Updated 1 month ago

What is the flat monthly processing fee?

When you buy credits, pay for sessions and freelance jobs, or send a direct payment on Codementor, you're charged an additional 2.85% in processing fees . You can also choose to purchase a flat month…

Updated 3 weeks ago

What are processing fees?

Processing fees are applied at the time of a transaction. Transactions include live 1:1 mentorship sessions, freelance jobs, direct payments, and credits purchase. These fees cover charges made by th…

Updated 1 month ago

Can I use a prepaid card?

We don’t allow for pre-paid cards - you will see an error when trying to use one. If you only have a pre-paid card, you can try purchasing credits via PayPal instead.

Updated 1 month ago

When will my credit card be charged?

Before you enter the session room, Codementor will pre-authorize your card for the cost of $1 regardless of whether or not you start a paid session. This is not a charge - we will automatically refun…

Updated 1 month ago

How do I use credits on Codementor?

For pre-paid credits, you can use them for both live sessions and freelance jobs . For free/promotional, they can only be used for live sessions . Note : To start a session, you will need at least 20…

Updated 1 month ago

Can I get a receipt or official invoice for my sessions or freelance jobs?

Yes! You can find your invoices here .

Updated 1 month ago

Adding and removing a credit card

To change the credit card associated with your account, you can click use a new card on the. Payment Method page. Please know that we do not store your credit card information on our system. We use S…

Updated 1 month ago

Why was I charged $1 after I added my credit card as the payment method?

After you set up your payment method, you may see a temporary $1 transaction on your credit card. This is not a charge - it is just an authorization hold to confirm your billing info - it'll be insta…

Updated 1 month ago

How can I tip a mentor?

Users can tip your mentor on the invoice page after the session is finished. Alternatively, users can send direct payment on a mentor's profile or through the chat window.

Updated 1 month ago

Will processing fees be refunded?

Processing fees will be refunded if you cancel a freelance job or get refunded for a mentorship session. However, if you would like to get a refund for your remaining credits, the processing fee char…

Updated 1 month ago

Where can I find my payment history?

You can find your payment history here . A record of any Codementor credits that you purchased and charges on your credit/debit card can be found on the payment history page.

Updated 1 month ago

Why was I charged more than once?

Before you enter the session room, Codementor will pre-authorize your card for $1, regardless of whether or not you start a paid session. This is not a charge - we will automatically refund you the a…

Updated 1 month ago

How to buy credits?

You can purchase credits with your credit card or PayPal account from. Buy Credits in Settings. Select the credit amount options or type in any amount of credits you wish to buy. Buying credits with …

Updated 1 month ago

Can I get a refund for my remaining credits?

Yes, but we won't refund the processing fee that has been charged. In addition, we will charge a 1% credit refund fee. The fee will be deducted from the actual refund amount. For example, if you buy …

Updated 1 month ago

I experienced tech issues — how do I request an invoice adjustment?

If there were technical issues during the session where the charge may need to be adjusted, please ask the mentor to do the adjustment at the end of the session.

Updated 1 month ago

My session was less than 15 mins but I was charged for 15 mins

Codementor charges a minimum of 15 minutes of a mentor's rate for each paid session, as mentioned on the confirmation screen before you enter the session room. This is to help make requests more wort…

Updated 1 month ago

How much does Codementor cost?

Codementor is an open marketplace where expert developers can set their own rates. Typically, a mentor's rate starts at $10 (US Dollars) for every 15 minutes. Some experienced mentors rates start at …

Updated 1 month ago