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Billing for Sessions and Freelance Jobs

​How does billing for mentorship sessions work?

You'll need to buy prepaid credits or add your credit card here to start a session on Codementor — we also charge an additional service fee for payments. Billable time begins after you click the Star…

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How much do sessions cost?

Codementor is an open marketplace where expert developers can set their own rates. Typically, a new mentor’s rate can range from $8 - $15 for every 15 minutes. Some experienced mentors’ rates can ran…

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Why was I charged even though I did not start a paid session?

Before you enter the session room, Codementor will pre-authorize your card for $1, regardless of whether or not you start a paid session. This is not a charge - we will automatically refund you the a…

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My session was less than 15 mins but I was charged for 15 mins

Codementor charges a minimum of 15 minutes of a mentor's rate for each paid session, as mentioned on the confirmation screen before you enter the session room. This is to help make requests more wort…

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How do I get "first 15 minutes free"?

This special offer is only for your very first live session on Codementor and can only be used with mentors who have opted into this promotion. Mentors who offer this will have a "First 15 Minutes Fr…

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How do I adjust a session's time or cost?

If you forgot to pause or hang up your session, please do one of the following: When you receive the invoice right after the end of the session, click the 'initiate a dispute' button and let us know…

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How can I tip a mentor?

You can tip your mentor on the invoice page (see below) after the session is finished, or send direct payment through the chat window.

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How do I request a refund for a live session?

If your session was not satisfactory, please try the following: 1. Right after the end of the session, click the ' initiate a dispute ' button and let us know why you are requesting a refund. By doin…

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I experienced tech issues — how do I request an invoice adjustment?

If there were technical issues during the session where the charge may need to be adjusted, please ask the mentor to do the adjustment at the end of the session.

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