How do I request a refund for a live session?
If your session was not satisfactory, please try the following:
1. Right after the end of the session, click the 'initiate a dispute' button and let us know why you are requesting a refund. By doing so, our team will be automatically notified to follow-up and investigate.
2. Kindly ask the mentor to refund the session - instructions here. Once the mentor issues a refund, we will process this and you should receive the refund in a few business days (depending on your bank).
3. If you are unable to click the 'initiate a dispute' button, please contact us. Be sure to let us know which session you are referring to (which mentor, duration, etc.), and provide us with more information about why you are requesting a refund so that we may investigate your case.