Can I get a refund for my remaining credits?
Yes, but we won't refund the processing fee that has been charged. In addition, we will charge a 1% credit refund fee. The fee will be deducted from the actual refund amount.
For example, if you buy $100 credits and use $50 and would like to get a refund on the remaining credits, the credit refund fee will be $50 * 1% = $0.50, which means you will receive $50 - $0.50 = $49.50 back.
Pre-paid credits are refundable up to 90 days from the time of purchase. Please contact us at firstname.lastname@example.org if you would like to refund your remaining credits.