How do I request a refund for a live session?

If your issue was not resolved or the session is invalid, please try the following:

  1. Fill out an invoice question. Right after the end of the session, click the "Questions?" button and let us know why you are requesting a refund. By doing so, our team will be automatically notified to follow-up and investigate.

  2. Kindly ask the mentor to refund the session (instructions here). Once the mentor issues a refund, we will process this and you should receive the refund in a few business days (depending on your bank).

  3. If you are unable to send us an invoice question, please contact support. Be sure to let us know which session you are referring to (which mentor, duration, etc.) and provide us with more information about why you are requesting a refund so that we may investigate your case.