I did not receive my payout
Processing times for payout methods are as follows:
ACH deposit payouts may take a few business days to process, typically 1-3 business days. PayPal and Wise payouts are usually quicker and process within 1-2 days. Stripe cross border payouts may take 4 or more business days to receive.
For Stripe
- Check your Payout Settings and make sure that both your Account Number and Routing Number are correct.
- Stripe is now requiring mentors' Social Security Number and US address in order to transfer payouts. You can reset your payout method here.
- Please contact support and let us know which payout(s) is missing (date & amount) so we can help you.
For PayPal
- Verify that you have entered the correct PayPal account in your Payout Settings.
- If necessary, contact PayPal support as they will usually know the issue.
- Please contact support and let us know which payout(s) is missing (date & amount) so we can help further.
For Wise
- Check your email, including spam folders, for the notification from Wise, and make sure you click accept within 5 days of receiving it.
- Review your Payout Settings and make sure that both your email address and currency are correct.
- Contact Wise Support to make sure your Wise settings are correct.
Please contact support and let us know which payout(s) is missing (date & amount) so we can help you further. You can also find more details about Wise from their FAQ page here.
Note: for INR currency, no email will be sent; funds will be deposited directly to your bank account.