I did not receive my payout

Processing times for payout methods are as follows:

ACH deposit payouts may take a few business days to process, typically 1-3 business days. Payoneer typically can take between 3-5 business days. PayPal and TransferWise payouts are usually quicker and process within 1-2 days.

For ACH
  1. Check your Payout Settings and make sure that both your Account Number and Routing Number are correct.
  2. If you are a non-US citizen, make sure you have selected PayPal as your payout method. Stripe is now requiring mentors' Social Security Number and US address in order to transfer payouts. You can reset your payout method here
  3. Please contact support and let us know which payout(s) is missing (date & amount) so we can help you.
For PayPal
  1. Verify that you have entered the correct PayPal account in your Payout Settings.
  2. If necessary, contact PayPal support as they will usually know the issue.
  3. Please contact support and let us know which payout(s) is missing (date & amount) so we can help further.
For Payoneer
  1. Verify you have added a confirmed Payoneer account in your Payout Settings (Payoneer accounts may take several days to become active before payouts can be processed).
  2. If necessary, contact Payoneer support as they will usually know the issue.
  3. Please contact support and let us know which payout(s) is missing (date & amount) so we can help further.
For TransferWise
  1. Check your email, including spam folders, for the notification from TransferWise, and make sure you click accept within 5 days of receiving it.
  2. Review your Payout Settings and make sure that both your email address and currency are correct.
  3. Contact TransferWise Support to make sure your Transferwise settings are correct.
  4. Please contact support and let us know which payout(s) is missing (date & amount) so we can help you further. You can also find more details about TransferWise from their FAQ page here.
Note: for INR currency, no email will be sent; funds will be deposited directly to your bank account.


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