I did not receive my payout

ACH deposit payouts may take a few business days to process, typically 1-3 business days. PayPal, and TransferWise payouts are usually quicker and processed within 1-2 days.

For ACH
  1. Please check your Payout Settings and make sure that both your Account Number and Routing Number are correct.
  2. If you are a non-US citizen, make sure you have selected PayPal as your payout method. Stripe is now requiring mentors' Social Security Number and US address in order to transfer payouts. You can reset your payout method here
  3. Please contact support and let us know which payout(s) is missing (date & amount) so we can help you.
For PayPal
  1. Please verify that you have entered the correct PayPal account in your Payout Settings.
  2. If necessary, contact PayPal as they will usually know the issue.
  3. Please contact support and let us know which payout(s) is missing (date & amount) so we can help further.
For Payoneer
  1. Please verify that you have added a confirmed Payoneer account in your Payout Settings.
  2. If necessary, contact Payoneer as they will usually know the issue.
  3. Please contact support and let us know which payout(s) is missing (date & amount) so we can help further.
For TransferWise
  1. Please check your email, including spam folders, for the notification from TransferWise, and make sure you click accept within 5 days of receiving it.
  2. Please check your Payout Settings and make sure that both your email address and currency are correct.
  3. Please check with TransferWise to make sure your Transferwise settings are correct.
  4. Please contact support and let us know which payout(s) is missing (date & amount) so we can help you further. You can also find more details about TransferWise from their FAQ page here.
Note: for INR currency, no email will be sent; funds will be deposited directly to your bank account.


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