Account Basics

Resetting your password
You can reset your password here (you'll need to be logged out of your account first before resetting your password). You'll receive an email with ...
How to adjust email notifications?
Email notifications are sent when you receive a new message from a user or if there are updates from the Community. You can turn on/off the email noti...
How to mute notifications?
Trying to stay focused when using Codementor? You can choose to mute all sounds, including session requests and messages by following below: Go to yo...
How do browser notifications work?
Browser notifications is a notification that pops out from the browser window you are using, regardless of which tab you are on. By enabling the brows...
How team accounts work
Yes! We allow you to manage shared payment usage of Codementor services for multiple members. Companies and organizations can create a team and add me...
How to archive a chat?
To better organize your conversations, you can archive an individual chat from your chats list by clicking the ellipsis (three dots) from the upper ri...
Setting a password when you signed up with a social account
If you signed up using a social account, your account won't have a password by default. To set a password, go to our password reset page and "reset...
Manage your account settings, personal info and social accounts
You can change/update your account settings, personal information and also change your social account connections by clicking: "Account & Settings" u...
Deleting your account
We're sorry to hear that you want to delete your account. Please do email us if you have any concerns about your account or feedback for us. To dele...
Reporting a user or mentor
In general, maintaining civility in communication is encouraged. If you encounter a user/mentor who is affecting your experience on Codementor, you ca...
Blocking a user or mentor
You can block a user/mentor by clicking the ellipsis (three dots) from the upper right corner of your chat window, as shown in the image below. You ca...