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Start a Session with a Mentor

How do I schedule a session with a mentor?

You can do this in one of three ways: From the Request Page, 1) click on the "HIRE" button to the right of a mentor, 2) then click on 'Schedule session' in the popup modal (see below). From the mento…

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How do I conduct a session with a mentor?

1) Hire a mentor. You can Start a Session from your chat window with any mentor, but you’ll need to make sure that you have a valid payment method (credit card) or at least 20 minutes worth of credit…

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What is the preview period?

After you join a session room with a mentor, you are not billed until after you click the Start Session button. The time that you and the mentor are in the session room and have not begun the paid se…

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Setting up your session environment

Install screen sharing & desktop remote control tools Zoom is the video, screen sharing, and remote control tool we recommend you to use at Codementor. Please download Zoom here. Try out a test sessi…

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Sharing your screen using Zoom

You can share your screen via the "share screen" icon on the bar at the bottom of your Zoom window.

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I'm having trouble with Zoom, any alternatives?

Please make sure you’re using the latest version of Zoom and review their System Requirements to make sure your device can run this tool smoothly. If you’re still having troubles, you can try using G…

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Connecting with mentors during a mentorship session

Users can connect with expert mentors on our platform via text chat, voice, video, and screen sharing. To enable voice and video chat on Codementor, please use Google Chrome, Mozilla Firefox, or Safa…

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Recording your session

You can record sessions to your local disk via Zoom. To do so, click the "record" button (for where to save the file, choose local ( not 'cloud') in your Zoom window at the start of the session. Sess…

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Session Do's & Don'ts for Users

Please Do. Make sure to set up a stable internet environment before starting any session. Make sure you've set up your payment method. Be on time if you booked a schedule with a mentor. Make sure you…

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How do I send a file attachment?

You can send someone a file by clicking the icon on the bottom right corner of the chat window, as shown below: The maximum file size is 100MB.

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Do you support NDAs?

Yes, we supply a non-disclosure agreement. Our system supports secure, legally-binding electronic signatures. If you'd like to protect the confidentiality of the information you disclose to a mentor…

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Accessing the code and chat history from your session

Go to your request history page. Click on the session you're referring to. Click the Session History button.

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How do I leave a review for my session? Can I edit the review?

Yes, a review should pop-up at the end of each session. You can add or edit your ratings and reviews by going to the Session History tab on your dashboard. Please click on the session in which you'd…

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