It’s possible that a user/client/mentor may dispute the results/payment from a mentorship session or freelance job. Here are some suggestions for preventing and handling disputes.
Before Starting a Session or Freelance Job
- Always be as clear as possible with requirements, deadlines, and expectations before starting the charged part of a session or creating a freelance job. If you’re unclear about any points, clarify them before work is started.
- If you think there may be proprietary information, suggest signing an NDA before starting to prevent possible issues going forward.
- Please note that Codementor does not keep recordings of Zoom sessions, though you have the ability to record a video and save that on your own computer (more on that here).
During a Session or Freelance Job
- Keep in mind software/application versions, incompatible environments, and other factors that may create differences in writing/testing/verifying results. If you believe there might be differences, discuss this before starting.
- During a dispute, supporting details, including screenshots, specific sections from chats, materials, code, links etc, may be requested. Therefore, it’s recommended that verbal agreements be added into chat to show both parties’ confirmation and satisfaction, and screenshots of work be taken to show successful results, as well as errors in work.
- Use the 'Pause' button to temporarily stop the charged time to discuss any points that may be unclear, or if you feel the mentor’s help is not resolving your request. Many disputes are caused by the feeling that time not directly related to actively solving the request was charged. When pausing, make sure you ask the other person first, and make sure you unpause the session to continue the charges.
- Mentors should kindly check if the client understands what has been covered, as well as ask if they have any questions multiple times throughout giving live help. Doing this helps prevent unexpected disputes from arising afterwards.
At the End or After a Session or Freelance Job
Though mentors reminding users to rate and review once is acceptable, asking multiple times, especially asking to change a rating/review is unacceptable, as it almost always gives pressure, and can initiate a dispute when there probably wouldn't be the need for one.
If a Dispute Occurs
- Once a dispute has arisen, try to reach out to each other first. In most cases, speaking with each other can help defuse a dispute, which most often comes from a communication issue of not clearly identifying requirements, deadlines, and expectations before starting.
- Please note that supporting details, including screenshots, specific sections from chats, materials, code, links etc, may be requested. Please be prepared to provide these items if requested.
- Please remember that if you receive an email from the support team asking questions regarding a dispute, a reply with answers to each question is required within 7 days or the other party may automatically win the dispute (more about that in our Terms here).