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How is the "likely to respond" percentage calculated?

The "likely to respond" percentages displayed on our mentor profiles are calculated based on the number of first-time messages a mentor responds to within 3 days. First-time messages are defined as the first time a user messages that mentor.

We take data from the past 30 days to get the percentage displayed on mentor profiles.

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We encourage all our mentors to respond to all chat messages, even if it’s just to say you can’t help!