How is the "likely to respond" percentage calculated?

The "likely to respond" percentages displayed on our mentor profiles are calculated based on the number of first-time messages a mentor responds to within 3 days. First-time messages are defined as the first time a user messages that mentor.

We take data from the past 30 days to get the percentage displayed on mentor profiles.


We encourage all our mentors to respond to all chat messages, even if it’s just to say you can’t help!