If you forgot to pause or hang up your session, please do one of the following:
- When you receive the invoice right after the end of the session, click the 'initiate a dispute' button and let us know the details (e.g. actual session length) so we can adjust that for you.
- If it was an invalid session, ask the mentor to refund the session.
Please make sure to confirm the session length with your mentor beforehand. If you are unable to click the 'initiate a dispute' button, please contact support with the actual session length so we can adjust that for you.