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I did not receive my payout

Direct deposits may take a few business days to process, typically 1-3 business days. PayPal and Bitcoin payouts are usually quicker and processed within 1-2 days.

For ACH/Direct Deposits

  1. Please check your Payout Settings and make sure that both your Account Number and Routing Number are correct.
  2. If you are a non-US citizen, make sure you have selected Paypal or Bitcoin as your payout method. Stripe is now requiring mentors' Social Security Number and US address in order to transfer payouts. You can reset your payout method here
  3. Please contact support and let us know which payout(s) is missing (date & amount) so we can help you.

For PayPal/Bitcoin

  1. Please verify that you have entered the correct PayPal or Bitcoin account in your Payout Settings.
  2. Please contact support and let us know which payout(s) is missing (date & amount) so we can help you.