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How can I refund user?

To issue a refund for a live session, please go to your Session History page, click on the session you'd like to refund, and then click "Refund" so we can get that processed for you.

If you want to adjust the session length/cost, please contact support.

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To issue a full refund for an Offline Help, please go to your Offline Help page(Pending Review tab), click on the Offline Help you'd like to refund, and then click "Refund" so we can get that processed for you.

If you want to issue a partial refund, please contact support.

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