How do mentors refund an Offline Help?
After mentors mark an Offline Help as completed, they can click on the "Refund" button at the top right corner of the Offline Help page to issue a refund.
How do users get a refund for an Offline Help?
After the mentor completes the Offline Help, the payment in escrow will be automatically processed to the mentor after 5 days. More information here.
If you experience issues with the Offline Help provided, you can click “Have a Question?” and “Suspend Payment" to pause the automatic payout to the mentor, then message the mentor about your concerns.
Mentors may offer a partial or full refund if they are unable to complete the task or the task does not meet the original specifications. Please contact us if further assistance is needed.