What is Offline Help?

Offline Help is a way for users to pay mentors for help outside of mentoring sessions. This is also a convenient way for users to send a quick payment as a token of appreciation.

Users can choose to pay a mentor immediately or to keep the funds in escrow (on hold) with Codementor. Mentors can also request users to pay via Offline Help.

How do I initiate an Offline Help?

Users can click on the “Pay for Offline Help” button on a mentor’s profile page or the $ icon in the chat window. (See below)


Mentors can request users to create Offline Help payments by clicking on the arrow button of the chat window, and choose "Offline Help: Request Payment". (See below)

Reminder: Users can put the payment in escrow with Codementor before mentors assist them.


The maximum amount for Offline Help is $1500, so please contact us if the budget is greater than $1500. Please also check out this page for how payment works for Offline Help.

What is Offline Request?

Users can create an Offline Help Request by clicking on the Get Help Now button on the top right of your Dashboard. 



After users create an Offline Help request, it will appear on "My Requests" on users' dashboard. 

Users can directly message mentors to get to know each other and discuss more details of the task. If users find a mentor who can help you accomplish the offline help and agrees with the budget, users should click the blue button to hire the mentor and create an Offline Help for this request.



After the offline help is created, both users and mentors can track it in the offline help tab on the dashboard.