Mentor Basics
Is there a vacation mode?
Yes, if you're unavailable to take requests at the moment, please turn on the Vacation Mode on your availability page so that you will not receive any...
Can I ask other mentors for help?
If you're a mentor, you can switch to Mentee Mode after clicking on the drop-down menu at the top right of your Dashboard. This allows you to have t...
What can mentors do to help prevent disputes?
It’s possible that a user/client/mentor may dispute the results/payment from a mentorship session or freelance job. Here are some suggestions for prev...
How can I be active on Codementor?
In addition to providing live 1:1 live mentoring help, there are other ways for you to be active as a mentor on Codementor. You can write tutorials ...
How do I refund a user?
To issue a refund for a live session, please go to your Session History page, click on the session you'd like to refund, and then click on " ISSUE ...
How do I use the request notification allowlist?
Allowlist is a list of prioritized expertise tags you wish to receive notifications when a new request with tags from the list is added. Once you've ...
Two-factor authentication for mentors
Two-factor authentication (2FA) will provide security to your Codementor account and your payout settings. Once two-factor authentication is enabled, ...
How do I get more clients?
Here are some tips: Go online frequently to rank higher on our expert pages. Make sure that your profile is filled with all relevant information abou...
How do I indicate interest in a request?
On the request detail page, you can write a short message to the client. This is your chance to not only tell the client you're interested in helping...
What is the "Featured" tag on my profile?
The " Featured " tag highlights great mentors who’ve been providing consistent experiences for our users. It takes account of the sessions and jobs yo...