Billing Basics
Buying Codementor credits
You can purchase credits with your credit card or PayPal account from Buy Credits in Settings. Select the credit amount options or type in any amount ...
How do I use credits on Codementor?
Pre-paid credits and free/promotional credits can be used for both live sessions and freelance jobs. Note : To start a session, you will need at lea...
Can I use a prepaid card?
We don’t allow for pre-paid cards - you will see an error when trying to use one. If you only have a pre-paid card, you can try purchasing credits v...
Can I get a refund for my remaining credits?
Yes, pre-paid credits are refundable up to 90 days from the time of purchase. If you would like to refund the eligible remaining credits, you can go...
Adding and removing a credit card
To change the credit card associated with your account, you can click use a new card on the Billing page . Please know that we do not store your cr...
What are service fees?
To provide you with seamless services across the website and smooth functioning of the platform, Codementor charges a service fee. Service fees are ca...
Why was I charged more than once?
Before you enter the session room, Codementor will pre-authorize your card for $1, regardless of whether or not you start a paid session. This is n...
Can I get a receipt or official invoice for my sessions or freelance jobs?
Yes! You can find your invoices on the Billing page . You can also add in your company details on that page once you receive your first invoice (see ...
What is the "Your card was declined" error?
This error is generated by our payment processor, Stripe, and can happen for a variety of reasons. According to Stripe , if your credit card informat...
Where can I find my payment history?
You can find your payment history on the Billing page . A record of any Codementor credits that you purchased and charges on your credit/debit card c...
When will my credit card be charged?
For sessions - We will not charge your credit card until you successfully complete a session with an expert mentor. However, before you enter the ses...
How does billing work?
You'll need to buy prepaid credits or add your credit card here to start a session on Codementor — we also charge an additional service fee for ...
Will service fees be refunded?
Service fees will be partially refunded when you cancel a freelance job or get a refund for the mentorship session. However, if you would like to get ...