How does the "first 15 min free" promotion work?
It is a special offer for users’ very first session on Codementor. If the user had any sessions before, he/she cannot get the 15-min free session with you. You can check the chat window when speaking with a user, and if they have an "N" green label, then you know that they are eligible as they haven't had any sessions before.
![](https://files.helpdocs.io/articles/w3ix5t03lg/1546578671442/mceclip-0.png)
Turning this promotion on/off
- Go to your Dashboard and click on "Account & Settings" on the left side
- Click "Rate Settings" also on the left side
- Check off the box "Enable first 15 minutes free for first-time Codementor users"
- Click to "Enable first 15 minutes free to first-time Codementor users"
![](https://files.helpdocs.io/i101w6gpkx/articles/w3ix5t03lg/1582708619169/image.png)